Shipping policy

Last updated: [09/04/2026]

Where We Ship

AEROS ships from fulfillment centers within the United States. We currently ship to most U.S. states and select international destinations.

Please note: shipping to Alaska and Hawaii is currently unavailable. We're working to expand coverage.

Order Processing Time

Orders are prepared and fulfilled within 2–5 business days before they ship. First-time orders may take slightly longer, as new label batches go through a verification step (typically an additional 24–48 hours). You'll receive a confirmation email with tracking as soon as your order leaves the fulfillment center.

Processing time is separate from shipping time — see below for total estimated delivery.

Shipping Time & Delivery

Once shipped, estimated delivery times are:

  • United States: approximately [3–7] business days after fulfillment.
  • International: approximately 3–5 business days via FedEx after fulfillment, depending on destination and customs clearance.

Total time to receive your order = processing time (2–5 business days) + shipping time. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or customs.

Shipping Costs

Shipping is calculated at checkout based on weight and destination. Orders of two or more jars ship free.

Subscription Orders. All Subscribe & Save orders ship free and are dispatched once per month following each successful billing date.

International Orders, Customs & Duties

All orders ship from the U.S. under Delivery Duties Unpaid (DDU) terms. This means international customers are responsible for any customs fees, import duties, and taxes charged by the destination country. These are not included in your order total and are collected by the carrier or your local customs authority.

  • We recommend reviewing your country's import rules before ordering.
  • If a package is rejected by customs, or if duties/taxes go unpaid and the package is returned, abandoned, or destroyed, we're unable to issue a refund or replacement.
  • Customs processing may add delays outside our control.

Wrong or Incomplete Addresses

Please double-check your shipping address at checkout. If an address is incorrect or incomplete and the package is returned or undeliverable, you'll be responsible for the cost of reshipment. We can update an address only within a short window before the order enters fulfillment — contact us immediately at [contact.tryaeros@gmail.com] if you need to correct one.

Tracking

You'll receive a tracking number by email once your order ships. If your tracking hasn't updated in several business days, or your package is marked delivered but hasn't arrived, contact us at [contact.tryaeros@gmail.com] and we'll help.

Contact

Aeros LLC [contact.tryaeros@gmail.com] 14701 W. 65th Way, Suite 5, Arvada, CO 80004