Refund policy

Last updated: 10/21/2026

At Aeros, we stand behind +Steady. That's why your first order comes with a 30-day money-back guarantee. Because every order ships directly from our fulfillment center, we handle returns and refunds as described below. Please read this policy carefully so you know exactly what to expect.

Our 30-Day Money-Back Guarantee

Try +Steady for 30 days. If it's not right for you for any reason, including if you don't like it or don't notice a difference, we'll refund your purchase.

  • First order only. The guarantee covers your first order of +Steady, whether it's a one-time purchase or the first shipment of a subscription. It applies one time per customer.
  • Opened or unopened. All bottles from your first order are covered, even if you've opened them.
  • 30 days from delivery. Contact us within 30 days of the date your order was delivered.

How to Request a Refund

  1. Email us at contact.tryaeros@gmail.com within 30 days of delivery. Include your order number.
  2. We'll reply with your return instructions and return address.
  3. Ship the bottles from your order back to us. You're responsible for the cost of return shipping, and we recommend a trackable shipping method.
  4. Once we receive your return, we'll refund the purchase price to your original payment method. [Original shipping charges are / are not refunded.]

Please contact us before returning anything. Do not ship a product back without confirming with us first, as unauthorized returns can't be processed or refunded.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we'll replace or refund it in full at no cost to you. This applies to every order, not just your first. To file a claim:

  1. Contact us at contact.tryaeros@gmail.com within 30 days of delivery.
  2. Include your order number, a photo of the item and packaging, and a brief description of the problem.

Once we review and approve your claim, we'll ship a replacement or issue a refund to your original payment method. Approved replacements typically ship within 3 business days.

Lost in Transit

If your package is lost in transit, contact us no later than 30 days after the estimated delivery date. We'll investigate with the carrier and make it right with a replacement or a refund.

What Isn't Covered

We're unable to offer a refund or replacement in the following cases:

  • Orders after your first. Later orders, including subscription renewals after your first shipment, are not covered by the 30-day guarantee. They're still covered if they arrive damaged, defective, incorrect, or are lost in transit.
  • Requests made after 30 days. Guarantee requests and claims must be made within the time frames above.
  • Incorrect shipping address. If the address provided is incomplete or incorrect and the package is returned or undeliverable, you'll be responsible for the cost of reshipment.
  • Unclaimed packages. Packages that go unclaimed and are returned to our fulfillment center are subject to reshipment charges.
  • Refused or uncollected deliveries. If a delivery is refused or can't be completed because of the recipient, the carrier may return, abandon, or destroy the package, and we're unable to refund or replace it.
  • Unauthorized returns. Products sent back without contacting us first.

Refund Timing

Once a refund is approved, it's applied to your original payment method. Please allow a few business days for processing, plus additional time for your bank or card issuer to post it. If you haven't seen your refund after 10 business days, check with your bank or card company first, then contact us and we'll follow up.

Subscription Orders

You can cancel or skip your subscription at any time before your next billing date through your account. To avoid being charged for an upcoming delivery, cancel or skip before your next billing date. Subscription charges that have already processed are non-refundable, except under our 30-day guarantee (first order only) or if an order arrives damaged, defective, incorrect, or is lost in transit.

Contact

Aeros LLC

Email: contact.tryaeros@gmail.com

Address: 14701 W. 65th Way, Suite 5, Arvada, CO 80004